The laptop arrived and after a slight hiccup with getting Office 365 registered, we got it set up and guess what – it streams Netflix after all!
As we were starting the process, I got a call from PCWorld Customer Relations in response to my online complaint. They were very apologetic and said they had contacted the store manager to find out out what was happening there. No offer of any recompense for my time, trouble and general embuggerance though. I didn’t write for that, but you may think that if they really cared about their staff messing people about that much they may have offered a peripheral or piece of software or a voucher to go with the apology.
Still, getting an unequivocal ‘sorry’ felt like some sort of vindication.